Terms & Conditions
Introduction
Welcome to TCAP – Concierge. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our website or services.
Definitions
Company: TCAP – Concierge
Client: Any individual or entity using the services of TCAP – Concierge
Services: All services provided by TCAP – Concierge, including but not limited to luxury lifestyle management, travel arrangements, event planning, and other concierge services
Services
Scope of Services
TCAP – Concierge offers a wide range of bespoke services designed to meet the unique needs and preferences of our clients. These services include, but are not limited to:
- Luxury Lifestyle Management: Personal shopping, dining reservations, spa appointments, etc.
- Travel Arrangements: Flight bookings, hotel reservations, itinerary planning, etc.
- Event Planning: Private events, corporate events, weddings, etc.
- Personal Assistance: Errand running, household management, relocation services, etc.
- Service Modifications
We reserve the right to modify or discontinue any service at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of any service.
Eligibility
Our services are available only to individuals who are at least 18 years old. By using our services, you represent and warrant that you meet this eligibility requirement.
Client Obligations
Accurate Information
Clients must provide accurate, current, and complete information as requested by TCAP – Concierge. You agree to promptly update such information to ensure its accuracy.
Payment
Clients agree to pay for all services and any associated fees as agreed upon. Payment terms will be outlined in the service agreement or invoice provided.
Compliance
Clients must comply with all applicable laws and regulations in connection with the use of our services. You agree not to use our services for any unlawful or prohibited activities.
Fees and Payment
Pricing
The pricing for our services is provided upon request and is subject to change. All prices are quoted in Great British Pounds and are inclusive of applicable taxes unless otherwise stated.
Payment Terms
Payment is due upon receipt of the invoice unless otherwise agreed in writing. We accept various forms of payment, including credit cards, bank transfers, and other methods as specified in the invoice.
Late Payments
Late payments may incur additional charges as outlined in the invoice. Failure to pay may result in suspension or termination of services.
Cancellation and Refund Policy
Cancellation by Client
Clients may cancel services by providing written notice to TCAP – Concierge. Cancellation policies and any applicable fees will be communicated at the time of booking.
Refunds
Refunds are provided at the discretion of TCAP – Concierge and are subject to the terms of the specific service agreement. Any non-refundable deposits or fees will be clearly stated at the time of booking.
Limitation of Liability
Disclaimer of Warranties
TCAP – Concierge provides services on an “as is” and “as available” basis. We make no warranties, expressed or implied, regarding the reliability, accuracy, or completeness of our services.
Limitation of Damages
TCAP – Concierge shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. Our liability is limited to the amount paid by the client for the services in question.
Confidentiality
We are committed to maintaining the confidentiality of our clients. Any personal information provided to TCAP – Concierge will be used solely for the purpose of providing the requested services and will not be shared with third parties without the client’s consent, except as required by law.
Use of Images
Please note that some images displayed on the TCAP – Concierge website are sourced from Google Images and are not the property of TCAP – Concierge. These images are used solely for illustrative and representational purposes to enhance our service offerings. If you believe that any content used on our website violates your intellectual property rights, please contact us immediately so we can address the issue promptly.
Intellectual Property
All content and materials on the TCAP – Concierge website, including but not limited to text, graphics, logos, and images, are the property of TCAP – Concierge and are protected by applicable intellectual property laws. Unauthorised use of any content or materials is strictly prohibited.
Governing Law
TCAP-Concierge abides by the laws and regulations of the United Kingdom. This includes compliance with UK legislation related to business operations, labour practices, data protection, environmental standards, and other relevant areas of governance.
Specifically, TCAP-Concierge adheres to:
- The Companies Act 2006
- The Data Protection Act 2018 (GDPR)
- The Employment Rights Act 1996
- The Equality Act 2010
- The Bribery Act 2010
- The Environmental Protection Act 1990
By complying with these laws and regulations, TCAP-Concierge ensures ethical, legal, and sustainable business practices.
Amendments
TCAP – Concierge reserves the right to revise these terms and conditions at any time. Clients are encouraged to review the terms and conditions periodically to stay informed of any changes. Continued use of our services constitutes acceptance of the revised terms and conditions.
Contact Information
If you have any questions about these terms and conditions, please contact us at:
TCAP – Concierge
One Arlington Square
Bracknell, Berkshire, RG12 1WA
01344 83 5560
info@tcap-concierge.com
